Return & Refund Policy


Can I always return my order?

If a non-personalized product is not quite as you expected, you can return it within 14 working days in its original packaging and in new condition, without any reason. Please note, the return costs will be included in the final refund.

Please report return shipments by email first to

Send the article in a sufficiently stamped packaging, stating your details (name, telephone number and e-mail address) back to:

PlanB International BVBA
Vogelzangstraat 50B
2560 in Nijlen - Belgium

If the items have been returned correctly, Buss Spirits will transfer the amount due (excluding the initial shipping costs and the shipping costs you incurred to return the product) to you within 30 days.


Due to its specific nature, the right to change, return and cancel your order lapses if the packaging of the foodstuffs has been opened.

If you have a complaint about a particular product, we ask you to report this in writing to us via email at and always illustrate your complaint with a photo.